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How to contact the Bay Area News Group

Main phone numbers and addresses

The Mercury News: 408-920-5000 (voice)
75 E. Santa Clara Street
Suite 1100
San Jose, CA 95113

East Bay Times: 925-935-2525

208 Lindbergh Avenue
Livermore, CA 94551-9512


Newspaper and digital subscriptions customer service:

To report a Mercury News delivery issue, make a payment, place a vacation hold, or make a change to your subscription, please contact our Subscriber Services department at 408-508-5554 or online via the My Account site.

Customer Service Hours:
Monday through Friday: 6:30a.m. – 5:00p.m.
Saturday: 7:00a.m. – 10:30a.m.
Sunday: 8:00a.m. – 10:30a.m.

Subscription Terms:

All Access & Print per week:
$38.00 for 7-day
$19.50 for 4-day (Thursday through Sunday)
$10.90 for Sunday
$4.50 for Digital

Print only per week:
$37.75 for 7-day
$19.25 for 4-day (Thursday through Sunday)
$10.65 for Sunday

Arbitration and Refund policy

The Mercury News:

East Bay Times:

Digital and print advertising:

Reaching the newsroom:

Newsroom — 408-920-5444
News tips, local news —
Sports —, 408-920-5830
Photo reprints —


News Executives/Department Heads


Executive Editor
Senior Editor
Managing Editor – Digital
Managing Editor – Content
Office Manager

Bay Area Focus

Bay Area Focus editor
Science reporter
News researcher/archivist
Natural resources and environment reporter

Community Projects

Community Projects director – Wish Book/Share the Spirit


Engagement editor
National news and wire editor
Online producer
Online producer
Online producer
Online producer

Lifestyle & Entertainment

Features editor
Assistant Features editor
Arts and Entertainment editor
Celebrity reporter
Food reporter

Housing & The Economy

Business reporter
Tech culture reporter
Housing/Economy editor

Local News

South Bay editor
Santa Clara County, Cupertino & Santa Clara reporter
Santa Clara County Reporter
Sunnyvale, Cupertino and Milpitas reporter
Berkeley, Richmond and East Shore reporter
Richmond and Berkeley reporter
Assistant managing editor – Metro
South Bay metro columnist
Contra Costa County editor
Los Gatos and Saratoga reporter

Opinion / Editorial

Print Production

Associate Editor
Community publications

Breaking News

Reporter – East Bay Courts
Breaking news reporter
Breaking news reporter – Alameda County/Oakland
Breaking news reporter – Contra Costa County
Senior breaking news editor
Senior breaking news reporter
Criminal justice and public safety reporter
News director


High school sports editor
San Francisco 49ers reporter
Sports enterprise and general assignment reporter
Deputy Sports Editor
Pac-12 Hotline / College sports reporter


Photo assignment editor
Graphic artist
Assistant managing editor – A1 and Visuals
Senior photo editor
Senior multimedia editor
Graphics director