Christopher Elliott The Travel Troubleshooter

Travel Troubleshooter: Debunking the mystery of the missing hotel refund

June 9, 2024 at 2:41 p.m.

A canceled flight, a useless hotel reservation -- Why didn't this Danville resident get her $444 refund from the online travel agency Traveluro? Could it have something to do with...

Travel Troubleshooter: I canceled my airline tickets months ago, so where’s my money?

June 4, 2024 at 3:45 p.m.

After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, Israel, a Booking.com representative promises him a full refund. So, why hasn't he received anything?

Travel Troubleshooter: I canceled my airline tickets months ago, so where’s my money?

June 5, 2024 at 11:49 p.m.

After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, Israel, a Booking.com representative promises him a full refund. So, why hasn't he received anything?

Travel Troubleshooter: Iberia told me to file a chargeback, but now I don’t have a ticket!

May 20, 2024 at 8:46 a.m.

When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket....

Travel Troubleshooter: Road Scholar downgrades traveler from business to economy

May 12, 2024 at 10:40 a.m.

British Airways cancels Maureen Kelleher's flight from Cairo to Boston and rebooks her on a different airline. But it also downgrades her from business class to economy class. Is she...

After Budget finds animal hairs in Bernard Sia's rental car, it charges him a $125 cleaning fee. But Sia doesn't have a pet -- and that's not the only problem.

Budget car rental cleaning fee problem: That’s not my vehicle!

May 9, 2024 at 11:00 a.m.

After Budget finds animal hairs in Bernard Sia's rental car, it charges him a $125 cleaning fee. But Sia doesn't have a pet -- and that's not the only problem.

Travel Troubleshooter: Expedia said it would refund my tickets four years ago. Help!

April 29, 2024 at 6:58 a.m.

Keith Dawe has been waiting for his refund from Expedia since 2020. But neither the online agency nor his airline can find the missing money. Where is it?

Travel Troubleshooter: I accidentally paid twice for my hotel. Can I get a refund?

April 22, 2024 at 6:27 a.m.

Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won't Booking.com, the site where she made the reservation, help her?

Travel Troubleshooter: My trip to Iraq was canceled, so why can’t I get my $7,590 back?

April 15, 2024 at 5:33 p.m.

When Diane Gottlieb's tour of Iraq is canceled, the tour operator offers her a voucher for a future trip. But she wants a refund. Can she get her $7,590 back?

Travel Troubleshooter: United Airlines canceled my flight, so why can’t I get a refund?

April 1, 2024 at 6:50 a.m.

When United Airlines cancels the last leg of Andy Wilson's flight to Iceland, he must buy a new ticket. The airline blames a "desynchronization," but will it cover his extra...

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